1. Return and Refund Rights

• Return Period: Customers have 7days from the date of receiving the product to request a return or refund.
• Product Condition: To be eligible for a return, the product must be in the same condition as received, unused, and in its original packaging.
• Non-Eligible Items: Customized products and intimate accessories for direct baby use are non-returnable, except in cases of defect.

2. Exchange for Defects or Quality Issues

• Quality Guarantee: For defective or damaged products, we guarantee a free exchange or refund.
• Process: The customer must contact us within 7 days of receiving the product, providing photos of the defect and proof of purchase. We will review the case and respond within 5 business days.
• Shipping Costs: For defective products, return and reshipment costs will be covered by the store.

3. Refund Request Process

• How to Request: To start the process, the customer should contact our customer support via email or phone, explaining the reason for the return and attaching any relevant documents.
• Refund Timeline: Once we receive and verify the product's condition, the refund will be processed within 7-15 business days. Refunds will be issued using the original payment method.

4. Exceptions and Considerations

• International Orders: For orders outside the store’s country of origin, exchange shipping times may be longer due to transit times.
• Shipping Costs: Return shipping costs for purchase dissatisfaction will be covered by the customer.
• Taxes and Fees: We do not refund import duties or customs fees charged by the destination country.

5. Contact

• Customer Support: To request an exchange or refund, or for questions about this policy, please contact us via our customer service email support@forpitucos.com